Shipping
Policy
Last updated: December 1, 2025
This Shipping Policy explains how Essential Healing processes and ships orders for products including essential oils, crystals, essential oil diffusers, and related wellness items.
1. Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during high volume periods, holidays, or promotional events.
Orders are not shipped or delivered on weekends or major holidays.
2. Shipping Methods and Delivery Estimates
Available shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin once your order has shipped and are estimates only. Delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
4. Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking updates to appear.
5. Address Accuracy
Please review your shipping address carefully before placing your order. Essential Healing is not responsible for delivery issues caused by incorrect, incomplete, or invalid addresses. Additional shipping fees may apply if an order must be reshipped due to address errors.
6. Carrier Delays
Shipping carriers may experience delays. If tracking does not update for several business days, contact us and we will assist in reviewing the shipment status.
7. Lost or Stolen Packages
If a package is marked as delivered but cannot be located, please check with household members, neighbors, or building management first. If the package is still missing, contact us and we will review the situation and discuss possible next steps. Essential Healing is not responsible for theft after delivery confirmation.
8. Product Handling Notice
Essential oils and wellness products should be stored according to product instructions upon delivery. We are not responsible for damage caused by improper storage or handling after delivery.
9. International Shipping
At this time, Essential Healing ships within the United States only.
10. Contact Information
For shipping questions or assistance, contact us at:
Essential Healing
Email: Essentialhealingtherapy@outlook.com
Address: 10430 De Anza Blvd, Cupertino, CA 95014