Privacy Policy

Last updated: December 1, 2025

Essential Healing (we, us, our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.

This policy applies to our website, booking pages, forms, and our online only coaching services.

1. Information we collect

Information you provide

Contact information, such as your name, email address, phone number
Booking and scheduling details, such as session type, availability, and appointment notes
Intake and coaching information you choose to share, such as goals, habits, lifestyle details, and wellness challenges
Communications, such as emails and messages you send us through forms or customer support
Purchase details, such as what you bought and transaction history (payment card details are typically processed by our payment provider and are not stored by us)

Information collected automatically

Device and browser information
IP address and approximate location
Website activity, such as pages viewed, time on site, and clicks
Cookies and similar technologies (see the Cookies section)

2. How we use your information

We use your information to:

Provide and deliver online coaching services
Schedule sessions and send confirmations and reminders
Respond to requests and provide customer support
Process payments and manage purchases or subscriptions
Create and update personalized coaching plans, routines, and resources
Improve our website, services, and client experience
Send service related communications, such as booking updates or policy changes
Send marketing emails or texts if you opt in, and you can opt out at any time
Prevent fraud, spam, and misuse of our services
Comply with legal obligations and enforce our terms

3. How we share your information

We do not sell your personal information.

We may share information with trusted service providers who help us operate, such as:

Website hosting and site tools (for example, Wix)
Scheduling and booking tools
Payment processors
Email and SMS providers
Analytics providers
Video conferencing tools used for online sessions

These providers are permitted to use your information only to provide services to us.

We may also share information:

If required by law, legal process, or government request
To protect the rights, safety, and security of Essential Healing, our clients, or the public
As part of a business transaction, such as a merger, acquisition, or sale of assets

4. Coaching information and confidentiality

Coaching may involve sensitive personal information that you choose to share. We treat coaching communications and intake details as confidential within our business operations and use them only to deliver and improve coaching services.

Essential Healing provides wellness and personal development coaching and is not a medical provider. Information you share may not be protected under healthcare privacy laws such as HIPAA.

5. Cookies and analytics

We may use cookies and similar technologies to:

Enable core website functionality
Remember preferences
Measure site traffic and performance
Improve marketing and site experience

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6. Email and SMS communications

If you opt in, we may send marketing messages by email or text. You can unsubscribe from marketing emails using the link in the email. If we send SMS messages, you can opt out by replying STOP.

Even if you opt out of marketing, we may still send important service messages such as booking confirmations, scheduling changes, and policy updates.

7. Payments

Payments are processed by third party payment providers. We do not store full payment card numbers. Your payment information is handled according to the payment provider’s privacy and security practices.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Data retention

We keep personal information only as long as necessary to provide services, maintain business records, comply with legal and accounting requirements, resolve disputes, and enforce agreements.

10. Your privacy choices and rights

Depending on where you live, you may have rights to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing communications

To make a request, contact us using the information in the Contact section.

11. California privacy notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to request access to, deletion of, and correction of certain personal information, and the right to limit the use of certain sensitive personal information, as applicable.

We do not sell your personal information. We also do not share personal information for cross context behavioral advertising in exchange for money.

To submit a California privacy request, contact us using the details below. We may need to verify your request before completing it.

12. Children’s privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

13. Third party links

Our website may include links to third party websites. We are not responsible for the privacy practices of those third parties.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date.

15. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Essential Healing

Email: Essentialhealingtherapy@outlook.com

Address: 10430 De Anza Blvd, Cupertino, CA 95014