Refund Policy

Last updated: December 18, 2025

Essential Healing (we, us, our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we share it, and the choices you have.

This policy applies to our website and online store, including purchases of wellness products such as sage, essential oils, diffusers, tinctures, crystals, and related items.

1. Information we collect

Information you provide

Name, email address, phone number
Shipping and billing address
Order details, including items purchased and order history
Account details, if you create an account
Customer support messages and requests
Reviews or other content you submit

Payment information

Payments are processed by third party payment providers. We do not store full payment card numbers. We may receive limited information such as payment status and transaction identifiers.

Information collected automatically

Device and browser information
IP address and approximate location
Website activity such as pages viewed, clicks, and time on site
Cookies and similar technologies

2. How we use your information

We use your information to:

Process and fulfill orders, including shipping updates and tracking
Provide customer support
Manage returns, refunds, and replacements
Communicate important service updates
Improve our website, products, and customer experience
Detect and prevent fraud and security issues
Send marketing emails or texts if you opt in, and you can opt out at any time
Comply with legal obligations and enforce our policies

3. How we share your information

We do not sell your personal information.

We may share information with trusted service providers who help us operate, such as:

Website and ecommerce platform providers
Payment processors
Shipping carriers and fulfillment services
Email and messaging providers
Analytics providers, if enabled

These providers may use your information only to perform services for us.

We may also share information if required by law or to protect the rights, safety, and security of Essential Healing, our customers, or the public.

4. Cookies and analytics

We may use cookies and similar technologies to:

Enable core site and checkout functionality
Remember preferences and cart contents
Understand traffic and improve site performance
Measure marketing effectiveness, if marketing tools are enabled

You can control cookies through your browser settings. Disabling cookies may limit certain features.

5. Marketing communications

If you opt in, we may send marketing emails or texts about products and offers. You can unsubscribe at any time using the link in an email. If we send SMS messages, you can opt out by replying STOP.

Even if you opt out of marketing, we may still send order and account related messages.

6. Data security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as needed to fulfill orders, provide support, maintain records, comply with legal obligations, and resolve disputes.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, or delete certain personal information, and to opt out of marketing. To make a request, contact us using the details below.

9. Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Third party links

Our website may link to third party sites. We are not responsible for the privacy practices of those sites.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date.

12. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Essential Healing

Email: Essentialhealingtherapy@outlook.com

Address: 10430 De Anza Blvd, Cupertino, CA 95014